Case study · 02 / 02
Fixing shift clock-in for a workforce app
When two shifts overlapped, workers had no way to tell the app which one they were starting, so their hours often landed on the wrong shift. We redesigned clock-in so every hour goes to the right shift and pay comes out right.
Which shift is this?
When shifts overlapped, clocking in went wrong. If a worker clocked in at 10:30 AM, the system could not tell if they were 30 minutes late for Shift 1 or 30 minutes early for Shift 2. Timesheets and payroll ended up wrong.
Before: the app has to guess manually
Clients could already book one worker on overlapping shifts. At clock-in, the app chose a shift by itself, and often it chose the wrong one. The hours went to that shift, the other shift showed as a no-show, and pay was wrong. The clock-in screen had to let workers say which shift they were starting.
After: workers pick their shift
Now workers choose the shift they are starting when they clock in. The time goes to the right shift, and there are fewer errors.
I kept the flow short and easy to follow. The team added a few game-like touches so picking a shift feels quick. We went through three rounds of prototypes and tests in Indonesia before the design was ready.
What changed
We tested the final prototype in Bangkok, and workers liked it. After launch, operations ran more smoothly and users trusted the app more.
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